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We are a meat processing company based in the middle of Africa (Uganda) we purchase a Ramon 25 Liter Sausage Filling Machine from First Food our first time to deal with them,
Firstly the service, was excellent, professional, prompt, efficient and informed.
Secondly the machine arrived in excellent condition, everything as promised, the machine worked almost as soon as we got it out of the airport and produced 600 kg in just under four hours, we could not be more satisfied or happy.
Being in the middle of Africa it is not easy, no spares, no tech support, no help, we have purchased machines from all over the world and been let down a lot, but I strongly recommend First Food Machinery Co UK, they are professional and provide and do what they say, a great service and a good product. Congratulations to all at First Food Machinery
Very pleased with my purchase. It came as described and well packaged. Follow up was good. This is how business is supposed to be.
I can recommend this company.
My pub business has to come to rely on our little vac pack machine in the last couple of years, so much so that you can’t remember how you survived without it, so when ours broke down we were somewhat lost. After calling our usual engineers and being told this was not their department we thankfully found first food with a quick internet search. They advised me that it would be best if I came to them so as to avoid adding cost (very refreshing honesty) and they soon had my machine up and running whilst also providing a very welcome cup of coffee after a long drive. Mick and Chris were fantastic and so pleasant as was John who I dealt with on the phone with my initial enquiry, they also sent me on my way with some spares, can’t fault this company and can’t recommend them highly enough.
I dealt with Mick about as it turned out a redundant magnetic stop relay which had failed. He solved a massive problem to my company in supplying the next generation replacement for our machine. His attitude and ability to deliver is second to none. Definitely my go to man. I really depend on that sort of service to get through my day.
We have just installed a Supermax-i. From start to finish we received great service. Any questions we had were answered promptly. I can highly recommend.
Needed a dicer in a hurry had it delivered with in 5 hours cant ask for more than that..............
Purchased various machines for export all the machines arrived were installed with out a hitch, well done to the team at First Food machinery, they are definitely First in their field
I have just had a TL300 installed by this company and they have been an absolute pleasure to deal with from start to finish.
I use the machine to pack both wet and cooked fish and it gives exceptional results.
It is extremely fast easily reaching the manufacturers claims.
These guys have got absolutely outstanding customer service. From start to finish. Had a problem with our old machine in the morning, and we had a new machine delivered by them within the hour. I couldn't fault a thing.
Chris you were a pleasure to deal with.
From start to finish i found First Food Machinery to be very knowledgable and friendly. Highly recommend for all your food machinery needs.